Agile Software Development
Автор: Alistair Cockburn /
CHAPTER 2. Individuals Them's Funky People
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Часть 1
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That it is people who design software is terribly obvious. .. and ignored. Weinberg's discussion of people written in 1969 was followed by a stunning silence that lasted 15 years. The silence was finally broken by DeMarco and Lister's Peopleware. Another silence followed that book. We shouldn't have to wait another 15 years before learning more about how people's characteristics affect software development.
This chapter discusses people's general "funkiness, " their failure modes, their success modes, and their general mode of operation, in the following sections:
"Them's Funky People" discusses how different and unpredictable people are. A theme is that although general rules of operation may apply to this human device, any useful generalization is limited by the variations among people.
"Overcoming Failure Modes" discusses the weak points of the human device. If we are going to create systems of people working together, we should not rely on aspects of behavior that are points of failure for most people.
"Working Better in Some Ways Than Others" asks, “What is the natural mode of operation of the human device? ” When we try to apply these ideas, we have to bear in mind the variations among people.
"Drawing on Success Modes" asks, “What permits us to succeed ever, given all the ways we have of failing? ” The answers may surprise you for how vague they initially sound and how powerful they are in their end effect. The end of this section shows how success modes combine for a stronger effect.
The final section relates the ideas to everyday life.
There is some resistance in our http://www.home-gardening.ru industry to the idea that people factors dominate software development.
As I participated in initiatives for formal program specification, advanced programming environments, and new development processes, I kept discovering that successful teams were still delivering software without using our latest energy-saving ideas.
I found no interesting correlation in the projects that I studied between process, language or tools, and project success. I found successes and failures with all sorts of processes, languages and tools.
Initially, I viewed this as a nuisance: "Why can't those people just realize how much better off they would be if they used our ideas? !"
Eventually, it went from a nuisance to a curiosity.
Slowly, it became a discovery.
I reversed my assumptions and found that the opposite correlation held: Purely people factors predict project trajectories quite well, overriding choice of process or technology.
A well-functioning team of adequate people will complete a project almost regardless of the process or technology they are asked to use (although the process and technology might help or hinder them along the way).
Dave A. Thomas, founder of Object Technology International, a company with a long record of successful projects, summarized his success formula to me one day: "Some people deliver software, some don't. I hire those that have delivered. "
The Quest for a Characteristic Function
If we are going to build systems out of people, we should understand people’s operating characteristics.
With some trouble over the centuries, we have created mathematical models of rods, hinges, springs, resistors, capacitors, wires, transistors, and other devices. These mathematical models have served us well in constructing systems from those devices.
If the behavior of a device is complicated, engineers will often go out of their way to redesign the system so that the device needs to work only in a region of simpler behavior. Transistors, for example, produce output voltage non-linearly to their input. This makes them wonderful amplifiers. As the circuit being designed grows in complexity, though, that non-linearity gets in the way, and the mathematics soon become too hard to handle.
Transistors have a flat output when they are overdriven. This flat output is quite useless for amplifiers but is very handy for putting together the millions of components needed for a digital computer. The computer industry is built on the fact that transistors can be driven into two simple states. The industry would not work if designers could only work with them as non-linear devices.
If transistors in the active region are complicated, people are more complicated still. They are not linear and not even decently non-linear.
If humans were linear, we could double a person's output by doubling some input. As nature has it, though, neither doubling the rewards offered, the punishment threatened, nor even the time used has a reliable double effect on a person's thinking quality, thinking speed, programming output, or motivation.
A person who works 40 hours one week might double her output the next week by working 60 hours, because she isn’t being distracted for those extra 20 hours. She is unlikely to double her output again by working 120 hours the next week. In fact, she is unlikely to produce even same work in the next 60-hour week, because fatigue sets in.
We are nowhere near creating a model of humans that is both simple and accurate enough to be used in designing a system composed of humans.
Elements of Funkiness
Humans are spontaneous, both for good and for bad. Each of the following might happen at any time on a project, sometimes with great consequences: Jenny happens to notice, at some arbitrary moment and for no discernible reason, something that needs attention and initiates an activity that helps the project recover from trouble. Ron, who always hated testing, suddenly gets the testing bug and starts regression testing his programs. Ron says something seemingly innocuous to
Jenny, and Jenny explodes in anger. Ron suddenly quits the project over a seemingly minor event. Humans are happily contradictory. Jenny is sloppy at one type of work and obsessively detail-oriented on another. Ron is communicative in one situation and close-mouthed in another. Humans are stuffed full of personality. They vary by hour, by day, by age, by culture, by temperature, by who else is in the room. Personal style and chemistry are significant matters between people.
Depending on almost anything, a person can be cooperative with one person at one moment and belligerent the next moment or with the next person. A classroom full of children can be well behaved with one teacher and rowdy with the next teacher. The same applies among project managers.
People don't work through their problems in a nice and tidy fashion:
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